I used to work for HSBC Mortgage in Depew.Some of the Managers harass and abuse the employees; some of the employees are too afraid to say anything because they are afraid of losing their jobs.
Also, some employees harass other employees.
The work environment is toxic. The workers are miserable because the company places high stress on them with impossibly high production requests. One worker was having trouble meeting a production request, so he asked a manager to try his job.
The manager refused because she knew the quota was too high and she would fail.I am not surprised HSBC Mortgage is having financial trouble because many managers there are incompetent.