HSBC Bank USA
Reviews and Complaints
Denied??
User's recommendation: They resolved the issue and approved the credit card
The # didn’t ring for someone to pick up
Preferred solution: I need to obtain a title
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Verified Reviewer | Radnor, PennsylvaniaWondering why I still receive reminders to log in
- Support
- Worst service ever
Preferred solution: Deliver product or service ordered
Stay away from HSBC USA
Fraud
Credit card
- Zero customer service
- Worst service ever
- Worst customer service ever
Preferred solution: Let the company propose a solution
Opened Advantage account with 10k and account got locked up
- Poor client relations
- Poor customer service
Preferred solution: Full refund
Credit limit increase
Need a title released letter for 2004 Kawasaki 636 VIN JKBZXJB144A027948
I need a lien title released letter from Household Retail Services
Misleading credit card promo
- Sponser the open golf
- Worst customer service ever
- Customer service will not call back
Preferred solution: remove interest charges and I will pay the principal
Crap Credit Card
Trying to make a payment
- Worst service ever
- Poor client relations
- Hard times most of the time
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Verified Reviewer | Harrisonburg, VirginiaCredit card application
UPDATE: I since applied for 2 other CC without any problems (including NOT unfreezing my credit) and both were approved without any additional information!
"Thank you for your application. We need to obtain the following information from you in order to continue to process your application.
Please provide the following:
Completed SSA89 Form (attached) – The signature and date field must be handwritten for the document to be valid.
Proof of address – acceptable forms are: lease agreement, paystub, utility bill, tuition bill, SSA benefits letter, INS notice of action and Embassy letter (cell phone bills are not acceptable).
Proof of Identification - acceptable forms of proof of identification are: a valid current Driver’s License or passport."
NOTE: They asked for "valid current Driver's License or passport" I sent all required documents (SSA89 form, utility bill, and my passport). I was turned down because they could not verify me. This is from the next email they sent:
"Unfortunately, we are unable to approve your application, because we are unable to verify your identity. "
I called and because I sent a copy of my passport and not my driver's license, I was turned down.
They do not know what the word "or" means. It they wanted a copy of my driver's license, they should ask me for a copy of my driver's license and NOT ask for my "driver's license OR passport".
I think I have more than proven my identity and if they wanted my driver's license, the email should have ask for that.
- Lack of information
- Worst service ever
- Hsbc
Preferred solution: use the documents you requested and I sent - they are what you asked for to prove my identity
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Verified ReviewerTerrible
- Customer service
Car title
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Been trying for almost 3 month now to get a lien release letter from this bank. Bought a bike in 2005 paid it of , but never received the title.
This bank conveniently did not notify the DMV of this transaction. Now 15 years later I tried to sell the bike only to find out at the DMV that it still had a lien on it from Hsbc bank nevada etc.etc. Now it turns out that nobody has kept any records for any trans actions over 15 years, including myself. Now trying get a lien release letter from these guys is basically impossible because that account has been sold several times to several different institutions and is now Owned By Capital one who sold it to power sports portfolio and that's where it got stuck for ever I guess.
Still waiting for a response from the latter. Wish me luck.