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I've been part of the HSBC premier program since 2013. In 2015 they started to charge me a 50 usd monthly fee I wasn't supposed to be charged so I decided to close my account. I have been asking my councellor Anthony Persaud (Florham Park agency, NJ) for more than 6 months to close my account but he doesn't not return my emails and unduly charged me 2x50 usd in November and December. I've been trying to contact them through the online forms, but they don't work.

I'm really really fed up by the way they handled my case.

Really the worst bank ever.

Emilie

Reason of review: Problems with payment.

Location: Armilla, Andalusia

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