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Back on Monday, January 9, 2017, I called up my HSBC Mastercard Credit Card Company at (888) 662-4722 because I needed to get a hold of the Disputes Department regarding the status of a Dispute. The hold time was beyond Disgusting, Ridiculous and Unacceptable.

When I called them up, I did get to speak to somebody, however, the representative told ME that I would need to get a hold of the Disputes Department and over the phone I was told that she would get me the answers that I need. Well, I was on hold for at least 42 minutes and 30 seconds and sadly Not only did the representative Not come back to me on the phone, but she left me hanging there and then all of a sudden instead of holding for her, I ended up having the system take me back to the very beginning with a repeat of the same recorded message asking me to enter my credit card information all over again. At that point, I just hung up. Yes, I did file a complaint over this Horrible and Disgusting Situation, but all this Cheap, Selfish Company Can Do is write me back a Form Letter which I received back on Thursday, January 12, 2017 with Nothing, but Apologies and Excuses as to Why It Happened?

Well, this does Not Solve My Problem in the Very Least and this Low Class Credit Card Provider could have at least Compensated Me For The Inappropriate Hold Time, Plus Being Let Go By The Female Representative, Plus Ending Up Not Getting The Answers To My Dispute Questions To Begin With. That Is Way Too Much To Go Through Coming From A Billion Dollar Company Who CAN Afford To Take Care Of Their Customers Properly, but just Does Not Care! Obviously. Enclosed, in the attachments, please find Screenshots Showing You Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter for your reference and further review.

Thank You. Do You Honestly Call This Good HSBC Premier Mastercard Credit Card Service? *** No! Thanks, But No Thanks!

Sincerely yours, Howard Paul Shore Executive Writer And Promoter For Google And Other Social Media Websites Angry And Upset HSBC Premier Mastercard Customer /HPS Enclosures: Please See The Attachments For The Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter Back On Thursday, January 12, 2017 for your reference and further review. Thank You.

Review about: Hsbc Group Customer Care.

Reason of review: Poor customer service.

Preferred solution: i want to be compensated for the very long wait of 42 minutes and 30 seconds without even getting an answer to my question and i want much better, more improved service when it comes down to waiting for customer service to get me a proper answer..

I didn't like: Customer service representative could not even get my answer, Customer service representative never returned to the phone, Received a form letter with their excuses 4 the holding time.

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I totally agree. Despite their claims to be a "world" bank, there service stands out as the WORST and I can compare it to Citi, Bank of America, and Chase.

Getting through their phone robot and actually getting a live person so exhausting I regret trying. Also though trying to be helpful, person is usual offshore and can only parrot policies with little or no authority to break out of standard routine.

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