HSBC shut down my equity line of credit for no reason. They said it's because of deterioration credit but I provided them with credit scores from all major credit agencies but they are not interested to hear about it. You cannot talk to anyone who has authority to either advise you what basis was used for their decision nor to discuss evidence you are sending them to prove that their decision was wrong.
HSBC's customer support team us absolutely useless. 50+ calls yield different answers. You can not get past the supervisor, who will try to convince you into blatant lies and who is not shy about shouting at you and telling you that he is the only person in HSBC Mortgage you can talk to.
Do not, I repeat, DO NOT take equity line of credit this HSBC as you fill pay to set it up but will not be able to draw money from it.