HSBC Bank USA
Reviews and Complaints
Do not finance a mortgage with them!
Two lost payments and a nightmare with HSBC Mortgage Services
Unfair mortgage rate
HSBC/Santander Rip Off!!!!
Will Not Reduce Unfair Interest Rate
My loan was made with another mortgage company which HSBC bought. This was my first house,I didn't have much to put down and my credit was not that great.
So my interest rate is an outrageous 8.25% with no chance of it going down no matter what the current rates are!. My wife and I figured that in a few years we would be able to refinance to a better rate and ,at the time, we could afford the payments. Before that could happen the market to a nose dive. Now my house, that I am paying $126K for, is taxed at $45K.
On top of that my wife has passed away. That was a loss greater than you can imagine. Not just emotionally but financially as well. On top of that my company decided that if you wanted to still have a job you would have to take a 10% paycut.
I liked my job so I stayed. HSBC told me that they could give me a Rate Reduction and that after 18 mths. they would review my case and if things had not improved they would continue the rate reduction for another 6 mths. and if my situation had gotten no better they would make the reduction permanent.
I wish I had gotten the persons name that had told me that. It turned out to be a lie! After going through the 2 yrs. of reductions, they told me that NO we don't give permanent reductions.
They told me I could refinance with someone else because they don't do refinances either! I asked them WHO is going to refinance a home that is this far underwater!? As usual they were of no use at all. They did give me another 6 mth.
extension, because I lost my job, but that has expired. Yes, I had been going through this for nearly 3 yrs. Now they say I've maxed out my rate reductions. They will not refinance, because of the underwater loan to value and now that my unemployment has run out my only income is my wife's death benefit.
The refuse give me a cheaper rate and they refuse to help me even though they stand to lose about $80K! Tell me, what kind of business sense is that? I could work with a payment around what I had with the reductions but not a payment of nearly $1k a month. I know I'm just a little fish in a big pond but if they gave 2 *** about people they might consider working with the little fish instead of trying to drown him!
HSBC needs to wake up and smell the cheap coffee of the little fish. Some people are just trying to survive and not have to live on the street but the big HSBC just doesn't care.
Beneficial Loans
Santander Sucks....!!!!
Unsatisfied and unserved customer
Cant get title
Unfair treatment of customers
Won't work with you!!
How many times can they lose your documents?
HFCS Beneficial is corrupt and HSBC takes no responsibility
HSBC Auto Finance Lying Bastards!!!
Beneficial Loans
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I'm in the same boat as you. Bought in 2007.
HSBC sucks! They are not at all helpful. Not my choice. My last mortgage company sold to them.
I had no say. Not helpful at all. Not willing to take even 1% off my intrest rate.
Everybody else out there who screws up is getting 3% while I make my payments every month to these jerks at 7%. Stuck in Seattle.