HSBC Bank USA

For over an hour and speaking with six different people I was trying to get on the mobile app to pay on my credit card it would not except my password it would not except my voice recognition. Each time the person was not able to help me we try to set up face recognition and was not able to do so I tried to speak with a manager or supervisor each Time and was pushed off to somebody else who would then go through the same song and dance that I had just gone through.

Over an hour and 15 minutes had gone by and finally after asking again very nicely to speak to a manager or supervisor they took my name and my phone number and said a manager or supervisor will be calling me within 30 minutes. It has now been over an hour and I have not received any call. All of my other credit card companies I am able to pay my bill online in less than 45 seconds. HSBC is a poorly run company that is only interested in profits and not customer satisfaction or ease of use with their product or services.

I recommend that you stay away from the credit card services so that you do not have the problems that I am experiencing. Buyer beware

RE: PREMIER banking - checking account no. 15****1.*2; made out to Mr.

Emilio Pedrocchi Case no. W-74627**** Branch: Miami Beach- Florida - USA

For the attention of: Managers of the Branch Miami Beach- Florida - USA

Dear Sirs or Madams,

We act on behalf of our client, Mr. Emilio Pedrocchi, holder of the checking account indicated above, to defend his interests relative to the matter described below. Mr.

Pedrocchi claims from that from 15 June 2021, your Institution has been illegally withholding the rough sum of USD $61,789.42.

We will describe below the facts that are resulting in unfair damage to the economic rights of our client, to provide you with all the details for verifying and ascertaining the situation and allow you to gather the information needed for releasing immediately the sum unduly withheld by you, without further delay and with value date of 16 June 2021.

On 15 June 2021, through the home banking of HSBC Bank, Mr. Pedrocchi lawfully transferred the amount of USD 61,789.42 to the checking account of Mr. Marco Andreoni (an Italian citizen) at an Italian bank. The purpose of this transfer was to provide an advance payment for the purchase of a building in Italy.

Please consider that the funds available in Mr. Pedrocchis bank account were larger than the amount he intended to transfer.

On 15 June 2021, at 10:56 PM, Mr. Pedrocchi received an email from the fraud prevention office of the bank (efraudprevention@***.hsbc.com), asking him to contact the telephone number +716 841 ****.

On 16 June 2021, Mr. Pedrocchi called the phone number indicated in the email from efraudprevention@***.hsbc.com (+716 841 ****), but he did not receive any information.

On 16 June 2021, at 2:30PM, Italian time, Mr.

Pedrocchi called again the phone number +716 841 **** and had a long conversation. He asked to cancel the transfer in favor of Mr. Andreani, and he was reassured that the aforementioned amount, which had been withdrawn from his account, would be refunded to his bank account within 2 - 3 days. In the following days Mr.

Pedrocchi checked his checking account online, but the amount to be credited back did not appear.

On 23 and 30 June 2021, together with one of his employees, Mr. Pedrocchi contacted your call center (+1(80*)***-****) informing them that the amount had not been credited on his account yet. The call center operator guaranteed that the problem would be resolved by the end of day, or by the next day at the latest, and the amount would be credited back. Please consider that each call had an average duration of 30-45 minutes.

Mr. Pedrocchi always recorded the aforementioned calls, which were made in the presence of a staff member.

To the present date (5 July 2021), namely 20 days after the withholding of Mr. Pedrocchis funds by your Bank, the sum has not been refunded to Mr.

Pedrocchi yet, even though several call center operators assured that the sum would be credited in the next two or three days.

Now, therefore, we hereby invite you to refrain from further and undue withholding of the sum of USD $61,789.42, which belongs to our client by law. Please consider that we are reporting your negligent and unacceptable behavior towards one of your clients (a Premier client of yours for about 20 years) to the Federal Reserve Bank (Miami branch) and the Financial Consumer Protection Department.

We reserve the right to bring all the legal actions through our legal office in Miami to protect the economic interests and the reputation of our client against the negligent and inappropriate behavior of HSBC and the employees and officers thereof, which resulted in this unfortunate circumstance.

Yours sincerely

Roberto Martini

At the beginning of April 2021, I opened an HSBC Bank USA premier checking account and savings account. At first I thought this was a great idea as there were no fees and they sent me 100 checks for no charge whatsoever.

When I called them 10 days ago to update my phone number, the charming customer service representative in the Philippines told me he would like to have a customer relations manager get back to me to best determine how HSBC Bank could serve my needs and so we scheduled a call-back for the following Monday.

When David Pahl, the customer relations manager for HSBC Bank USA called me the following Monday, he told there were all sorts of "bells and whistles" associated with this exclusive account.

He told me that with direct deposits totalling $5,000 within the first month, I would earn nearly $500 in rewards.

I told him that my social security and trust fund only totaled $4,359.00 which meant that I was $41 short of the $5,000 but told him my fiance' was due home on leave in May.

David Pahl then informed me that I could be expected to bring the balance up to a minimum of $75,000 within the first six months and maintain that balance or there would be serious fees involved.

I told him I had just started my own business, but that I had not shown a profit yet. I informed that my fiance would fund the account once he arrived in May.

David was most gracious and told me that would be fine, that he would hold the rewards open for me.

When my fiance informed me that he had to go on special assignment to Washington DC for an extended period, I reached out to David Pahl and informed him of this fact.

He asked me if my fiance' could wire transfer the money into m account. I said that would not be possible and told him I wanted to close the account.

Because I had been initially misled as to the requirements to keep such an account, I had already begun to transfer money from my current bank to HSBC and made transfers totalling $1,100 within a week.

The latest transfer was $700.

I saw the transfer was complete as of May 6 (I had transferred the money May 3) and so I jinitiated a transfer to send it back to my present bank..

I was informed by the HSBC Bank online banking website that my funds would arrive no later than May 11 at my present bank.

Two days later, when I checked the HSBC Bank balance, I was overdrawn and there was no mention of the $700 being transferred to my present bank.

When I called HSBC Bank customer service, I was informed they had not received any such transfer.